Sometimes, the configuration manger update pack stuck on while downloading update pack or “Prerequisite check passed”. if you come across this issue while upgrading the configuration manager, the following are few options which can try out.
Option1:
The Update Reset Tool (CMUpdateRest) is shipped with ConfigMgr since version 1706. Please use that this CMupdatereset tool before you try other methods.
Go to <ConfigMgr install folder>\cd.latest>smssetup>tools>CMUpdateReset
Note: If it is installing stage, it may failed as below. In my below screenshot ConfigMgr upgrade process in installing state.
CMUpdateReset.exe -S <FQDN of the SQL Server of your top-tier site> -D <Database name> -P <Package GUID>
Option2:
If stuck downloading stage only, first restart below two services and see downloading contents to location "C:\Program Files\Microsoft Configuration Manager\EasySetupPayload\". If downloading properly, it will increase the disk size.
SMS_Exectuvie
SMS_ComponentManager
Option3:
Running below query on the SCCM database listed all the updates available for SCCM.
SELECT * FROM dbo.CM_UpdatePackages
If stuck on either "Checking Prerequisites" or “Prerequisite check passed”, using below command we can take to previous status(Ready to install).
exec spCMUSetUpdatePackageState N'0d256560-ed2c-45b5-8d75-4d38ab3f758c' ,262146, N''
Note: Where "0d256560-ed2c-45b5-8d75-4d38ab3f758c" is package name and Package download location we can find out C:\Program Files\Microsoft Configuration Manager\EasySetupPayload\
Using below command we can deleted specific serving update from the console and will make to download everything again when available same update to SCCM again.
DELETE FROM dbo.CM_UpdatePackages
WHERE PackageGuid='EF272173-F3A9-413D-B4CF-56662CB102F2'
Note: Once execute above command we can delete specific update files from location "C:\Program Files\Microsoft Configuration Manager\EasySetupPayload\ "and let download everything again.
The next step was to restart the SMS_EXECUTE service and refresh the view again and, sure enough, the hotfix started to download again.
References:
Thank You!